This Privacy Policy explains how Riff Mania Radio (“we”, “us”, “our”) collects, uses and protects information when you listen to our stream, browse our website, use our shop or contact us.
This Policy applies to our website, player and related online services. We aim to follow applicable data protection principles, including transparency, data minimisation and security.
By using our website and services, you acknowledge that you have read this Privacy Policy. If you do not agree, please stop using the site and stream.
| Category | Examples |
|---|---|
| Account & profile data | Username, password, basic profile details if you create an account for the shop or community features. |
| Contact data | Name, email address and message content when you contact us or submit your band. |
| Streaming & usage data | IP address (shortened where possible), device and browser information, approximate location, tracks/shows played, session timestamps and interaction with the player. |
| Ecommerce & order data | Products ordered, billing and shipping details, chosen payment method (processed via our payment providers), order history. |
| Cookies & tracking data | Functional cookies to keep the site working, analytics cookies to understand usage, and marketing cookies where applicable and allowed. |
We use the data we collect for the following purposes:
- Operating the stream and website – to deliver audio, maintain performance, prevent abuse and adapt to your device and connection.
- Responding to messages and submissions – to answer your questions, process your band submissions and follow up on requests.
- Processing orders – to manage payments, shipping and customer service for our online shop.
- Analytics and improvements – to understand how people use our site, fix issues, plan new features and curate our shows.
- Marketing communications – to send updates, news and offers where you have given consent or where permitted by law. You can opt out at any time.
- Legal and compliance – to meet legal obligations, handle disputes and enforce our Terms of Use.
We use cookies and similar technologies to keep the site running smoothly and to understand how listeners use Riff Mania Radio.
In general, we use:
- Strictly necessary / functional cookies – required for core features such as keeping you logged in, remembering your preferences and maintaining the audio stream.
- Analytics cookies – to measure traffic and usage so we can improve the site, shows and merch offerings.
- Marketing cookies – where applicable and allowed, to measure campaigns and show relevant content.
You can manage your cookie preferences through your browser settings and, where available, our cookie banner or settings tools. For more detail on specific cookies and choices, please see our Cookie Policy.
We do not sell your personal data. We may share data with carefully selected third parties who help us run Riff Mania Radio, for example:
- Hosting and infrastructure providers – to host our website, player and databases.
- Analytics providers – to help us understand usage and performance.
- Payment processors – to handle card and other payments securely for our shop. We do not receive or store your full payment card details.
- Logistics and fulfilment partners – to pack and deliver your orders.
- Professional advisors – such as legal or accounting support where necessary.
These service providers are only allowed to use your data as needed to perform services for us and must protect it appropriately. We may also share data when required by law or to protect our rights, users or the public.
| Data type | Typical retention period |
|---|---|
| Contact and support messages | For as long as needed to handle your request, plus a reasonable period to track history and improve our service. |
| Streaming and analytics data | Aggregated and anonymised as soon as reasonably possible; raw logs kept only for short periods to maintain and secure the service. |
| Ecommerce and order records | For as long as required for accounting, tax and legal obligations, and to manage any returns or disputes. |
| Marketing preferences | Until you withdraw consent, opt out or we no longer need the data for the relevant campaign. |
| Account data | While your account is active and for a limited period after closure, unless a longer period is required by law. |
Depending on where you live and the laws that apply, you may have some or all of the following rights over your personal data:
- To request access to the personal data we hold about you.
- To ask us to correct inaccurate or incomplete data.
- To request deletion of your data in certain circumstances.
- To object to or restrict certain types of processing.
- To withdraw consent where processing is based on your consent.
- To opt out of marketing emails at any time by using the unsubscribe link or contacting us.
We will respond to valid requests within a reasonable timeframe and in line with applicable laws. We may ask for information to confirm your identity before acting on your request.
If you have any questions about this Privacy Policy, our data practices or your rights, you can contact us at:
Email: info@riffmaniaradio.com
Please include enough detail in your message so we can identify you (where needed) and understand your request. We may update this Privacy Policy from time to time; significant changes will be highlighted on this page.